Frequently Asked Questions
1. Why should I choose Tagless Threads for my project?
We are passionate about what we do and with passion comes dedication. We are dedicated to our customers and their projects and it shows in our work. We are pioneers in the Screen Printing Industry because we choose to offer the highest end inks as our standard way of printing. We use Water-based and Discharge inks which allow for a high quality,soft print in both look and feel. We strive to provide the wow factor within the printing industry in both service and quality. We thrive on teaming up with our Clients to aid in the growth of their businesses as well as in the economy. We are known for our Custom Tagless Care Tags, but we are remembered for our attention to detail, high quality prints, and energetic team. We have also created a page dedicated to this frequently asked question. Learn more.
2. What payment methods do you accept?
We accept Visa, American Express, and Master Card. Personal checks may be accepted for local Clients. Cashier’s Checks and Money Orders may be required for bulk orders. Purchase Orders may be accepted for Schools.
3. Do I need a resale number or a wholesale number to purchase Tagless Threads services?
No, you do not need a resale or wholesale number to purchase our products. If you are in California and have a California Resale Certificate, we will exempt tax for your resale purposes. We will need a copy of your California Resale Certificate for our files.
4. What is your Production Time?
The Production Time for a standard order is 10-15 business days plus shipping time. This is an estimated amount of time and is not guaranteed. The Production time may increase if the order consists of multiple or complex designs, simulated process, tag removal or custom patches. Production time may also be delayed if the garments from a particular manufacturer are on back-order or changes are made to an order. If your project requires a specific deadline, we recommend that you choose the Priority Order option. The Priority Order rates range in percentage of an order according to the desired date. We will do everything in their part to ship by a certain date if a Priority Order is paid for, but cannot guarantee and will not be held liable for delivery due to circumstances out of Tagless Thread’s control (i.e. weather delays, shipping errors, errors by the supplier, etc.). We highly recommend that you receive garments before scheduling any event such as a store launch, photo shoot,holiday,vacation, or marketing event.
5. I need my order right away. Please help!
If time permits, we may be able to accommodate your Priority Order. Priority Order fees may apply and are based off of a percentage of your order depending on your requested deadline date. If you are local and are able to pick up your garments in our facility, we may be able to make an exception if time permits. Please keep shipping time in mind when notifying us of your deadline date. Please contact us as soon as possible for any Priority Order inquiries or concerns by emailing email@example.com.
6. Can you make me a custom design?
We have a Graphic Design & Creative Team on hand to help you turn your vision into a reality. If ideas are brewing in your head, you can share them with us and we can create a sketch for you & eventually process it into a T-Shirt Design. We are also experienced in Custom Tagless Care Tag Design, Logo Design, Re-design, and prepping files to be Print Ready. Please see our Graphic Design Services page to learn more. You may also fill out our Graphic Design Information Request Form to receive a response from our Graphic Design Team.
7. What information should I include on my Custom Tagless Care Tag?
Care labels for textile wearing apparel must provide either washing or dry cleaning instructions. Only one safe method of care is required to be provided by the manufacturer. The label must also warn you against any procedure that might harm the item during reasonable care. For example, the label must say whether any step of the care method — washing, bleaching, drying, ironing or dry cleaning — could harm the garment or other garments cleaned with it. We recommend that all Customers refer to the Federal Trade Commission Manual to receive information about what should be included on your tag. Each garment tag will be different due to the various cotton blends, ink methods, etc. It will be your responsibility to comply with your respective rules and regulations. There are many factors that will play into what details are placed on your tag. Completing research on this is very important for re-sellers. We do offer Graphic Design Services to create a Custom Tagless Care Tag design, but you will be ultimately responsible for the information that will be placed onto it. Tagless Threads will not be liable for Care Tag information. For your convenience, we have created a guide to help you with your Care Tag Symbols. Learn more.
8. Can I order blanks with Custom Tagless Care Tags only?
Not a problem, we understand that some of you prefer to do your own apparel decoration.
9. Do you offer specialty inks such as shimmer or glitter?
We offer metallic, shimmer, and glitter ink in a variety of colors or we can custom mix a color of your choice. Please indicate your requests during the Quote Request Process or upon submitting your Project Order Form.
10. How long has Tagless Threads been in business?
Tagless Threads was founded in early 2005, but our Production Team has over 20 years experience in the industry.
11. What is the maximum print size?
All maximum printing sizes are as follows:
Jumbo Screen Printing: 18″ width x 24″ height (unisex sizes only)
Standard Screen Printing: Adult/Unisex: 15″ width x 17″ height//Ladies & Youth: 12″ width x 16″ height//Toddler & Infant: 7″ width x 9″ height.
DTG Printing: Adult/Unisex: 14″ width x 16″ height//Ladies & Youth: 10″ width x 12″ height//Toddler & Infant: 7″ width x 9″ height.
If multiple sizes and genders of garments are ordered, Tagless Threads will choose the best common size for all garments unless otherwise specified. These sizes are standard and may not apply to all garments due to the nature of various garment sizes provided depending on the supplier/brand.
12. Can I get a sample of your past work?
You may request a Sample Pack which includes a variety of printed T-Shirts from past projects. All we ask is that you cover the postage (6.00).
13. Can I supply my own products or do I have to order them through you?
We offer a large selection of brands and styles for you to choose from. You can find some Customer Favorites in our Collections Catalog, but we offer and are familiar with almost anything on the market. If you would like, you may supply your own garments. We ask that you supply at least one extra garment per style/size/color in the event of a misprint. If there are no misprints, you will receive the extra prints at no charge. For complete details,please see our Terms of Service.
14. What type of printing do you offer?
We specialize in two different print methods:
Digital Printing (Also known as DTG Printing or Direct to Garment Printing): We use a digital technology that chemically bonds water-based ink to cotton molecules, resulting in brilliant colors and photographic quality. The image is soft, breathable, and durable, without that “decal” feel typically imparted by heat-transfer methods. There is no overprint around the image area, and images have a “wash fastness” feel that is smooth-to-the-touch. This method is most compatible with white and light-colored garments. Please see our T-Shirt 101 page to learn more about ink-to-garment compatibility. To learn more about the Digital Print Method please click here.
Screen Printing: This is the most popular of the two print methods. We are exceptionally skilled in water-based and discharge inks which allows us to provide you with the best quality garments. We do not up-charge on premium inks because we do not feel you should pay more to have the best quality. We use automatic and manual presses from M&R Printing. We offer Standard Screen Printing (7 colors maximum) as well as Jumbo Screen Printing (4 colors maximum). Our Standard Screen Print maximum print size is 15″x17″, which is larger than most. Our Print Team is highly skilled in Simulated Process and working with half-tone images. We are proud of our strong attention to detail and the ability to create quality custom printed garments. To learn more about the Screen Print Method please click here.
15. What are the Artwork Requirements?
Providing us with Print Ready Artwork is the key to a smooth order process. The Artwork Requirements are different from DTG Printing to Screen Printing and are as follows:
Artwork Requirements for Screen Printing: Artwork must be sent in True Vector Format to be deemed Print Ready. Files accepted: Adobe Illustrator Files (.ai) or PDF (.pdf) Files that are in True Vector Format. Customers that have All text must be converted to outline. If the Customer has artwork completed in True Vector Format, they should submit a Project Order Form as their Quote Request. If the Customer had a Graphic Artist (other than TT Art Dept.) complete their artwork, they should have their Graphic Artist prepare this for them. If the Customer does not have Illustrator or does not provide Print Ready Artwork, they will be charged for this service. The cost for this service is 85.00 for a typical design. If the Customer submits artwork that is extremely low in resolution or blurry; there will be additional fees. Tagless Thread may waive Artwork Service fees for bulk or corporate orders.
Artwork Requirements for Digital Printing (DTG): Artwork sent in 300 DPI is recommended. Files should be created in 300 DPI from the start and not added into a 300 DPI Canvas. Files accepted: PSD (.psd),PDF (.pdf),JPEG (.jpg),TIFF (.tiff). If any alterations or changes are made to the artwork there may be an increase in Production Time. Tagless Threads will not be held liable for delays caused by an incorrect artwork submission.
16. What quantity per size should I order?
We recommend that you order in dozens when it comes to quantity per size. This means that you should order at least 12 of the same size and color garment. Some brands have set pricing where as most are on a “Tiered Price Structure” which can vary. For example, American Apparel hosts a piece (1-11), dozen (12-144), and case (144+) tiered price structure while Next Level Apparel hosts a sample (1-2), broken dozen (3-11), dozen (12-71), and case (72+) tiered price structure.These tiers are offered on price breaks based on a same color/size option, and therefore we recommend you choose only one color garment per design. Brands like Bella and Gildan host a “Set Price Structure” where the price is not affected by quantity. We highly recommend that only one garment color is ordered per design (maximum for this is 2 different garment colors) to reduce the risk of your garments being on back-order and to ensure an efficient order process.
17. What brand T-shirt do you recommend?
Choosing a brand/garment style relies on three main factors: 1. Who? Who is your audience/demographic. This plays a significant role in the style,cut,and material of your garments. 2. Budget? Our question to you would be : do you have a budget? Retrospectively, you would want to ask yourself how important quality is. 3. What? We would also want to know what the use for the garments is. If you are looking for something for promotional purposes only or for single use T-shirts for events such as organizational walks, we would recommend Gildan or Anvil. If you are looking for something of quality, but that is more cost effective, we would recommend Next Level Apparel. If American made is what you require, American Apparel would be your go-to brand. To get your T-shirts with Custom Tagless Care Tags at a cost effective rate, we would recommend Next Level style 3600 or 3900, Anvil 490 or 498, or Alternative Apparel 01070C1 or 01072C1 to name a few.
You may also visit our Collections Catalog where we have compiled our Customer Favorites and trusted brands. We are filled with knowledge and we will narrow in on the best garments to fit your style and budget. Please call or email us today to pick our brains. Make sure and grab a pen & paper; you’ll want to take notes.
18. How secure is the Tagless Threads website?
We use Authorize.net for all secure transactions. Our web page is also secured with Site Lock Secure. We do not sell or share Client names or information. As as additional security measure, Customers will complete payment on an order on our online secure payment form through Freshbooks.
19. What is the best way to find out my Order Status?
If you placed your order via Quote & Invoice, please email us at production@taglessthreads and we will contact you as quickly as possible with a current update. Please be sure to include your invoice/order number and the name that corresponds with the order.
20. Can you print on other areas of the garment or am I limited to standard front and back locations?
We can print on most common print areas. Please view our Print Area pages for Adult T-shirts, Ladies T-shirts, Tank Tops, and Sweatshirts. If you require something different than what you see on our website, please send an inquiry with a Mock-Up for our review and we will let you know if it is something we can accommodate.
21. I attempted to contact Tagless Threads and got no response. Why is this?
We strive to answer every phone call as quickly as possible but the lines can be busy at times. Quote Requests and Email Inquiries are typically answered within 24 business hours if not the same day of receipt. Our phones are internet based and therefore if we are experiencing technical internet issues we may not be reachable. In the event of this, please leave us a message and we will return your call at our earliest convenience. Please leave your name, contact number, and the reason for your call so we may more efficiently assist you.
22. Can I get a different size image for each of my required T-shirt sizes?
You must get the same size image for all T-shirt sizes within your order. You may order a different size image per each size garment, but you would need to order at least the minimum (48 for standard and 72 for jumbo) per requested print size. This is not the most cost effective solution and therefore most order to choose the best common print size for all garment sizes within the order.
23. I have T-shirts that I had printed many years ago but I do not have the original design in digital format. Are you able to copy the design from the shirt itself so we can reprint them?
Screen Printing requires vector Ai (.ai) artwork in a computer based file. We cannot take it directly from your previous shirts and print from it. However, we can have our Graphic Design Team re-create your design by taking a photo of it or re-drawing it and making it into True Vector format in Illustrator. If the artwork is needed for DTG Printing, our Graphic Design Team will re-create your design by taking a photo of it or re-drawing it and making it into a high resolution (300 DPI) file.
24. Do you provide blank shirts? Can I get a sample?
If you would like to see samples of a particular garment, please contact Customer Service and we will send you an invoice for your request. Most blank apparel samples are a flat rate of 12.00 (plus shipping). We recommend this for anyone that is concerned with the cut, color, and feel of a particular garment. If you require help in choosing a garment, send us some criteria and we will be happy to narrow it down for you to make your experience effortless. To start, please view our Collections Catalog to view some of our Customer Favorites. Please Contact Us for more information.
25. Do you drop-ship or have the ability to print, package and mail one shirt at a time?
We do not offer the service of printing one garment only and we do not offer Drop Shipping Services. We decided to stick with what we are good at: Printing professional, high quality custom garments.
25. What is a Custom Sewn Label?
A Custom Sewn Label is a woven or printed fabric label that we can sew onto the bottom seam, side seam, or sleeve seem of the T-shirt or garment. We do not manufacture these and you may send them in or have them drop-shipped from your supplier. We recommend Clothing Labels 4U.
26. Why do you not recommend foil?
Foil is not a print; it is an embellishment added to a printed layer of adhesive ink. We stand by our quality inks because they are cured with care. Foil is not consistent and will crack/peel over time. We believe in creating T-shirts that will last a lifetime.
27. What is considered “Standard Placement”?
Although T-shirts are made differently in regards to shape and size depending on the brand or style, they all share a standard print placement. The standard print placement for a Unisex T-shirt is 2.5″-3″ below the collar and 12-14″ wide. The standard placement for Ladies & Youth T-shirts is 1.5″-2″ below the collar and 9″-11″ wide. Tip: Designs that have a low center with higher side graphics should be printed essentially higher so that the design does not end up on the stomach. In other words, make sure you are always measuring from the very top of the design and not the middle when choosing your placement. The length in inches below the collar and length of the design itself to be printed is ultimately up to you, but feel free to use this as a guide if you are lost. If you are concerned, you can also grab a ruler and a couple different T-shirt sizes and map out how your design will look. Tip: Be sure to take in account Custom Tagless Care Tags when choosing placement for a back design in order to prevent the two designs from overlapping. For help on choosing placement for your design, please feel free to call or email us. There is also an option to request advice on placement on our Quote Request Form. For a guide to our print placement capabilities, please visit our T-shirt 101 page.